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Actionable tips to remove the hidden accessibility barriers currently stopping your customers from completing their purchase. Join the top 6% - watch your sales grow, and your brand reputation shines.
Hi Reader ๐ It's been really interesting reading everyone's responses to the SOEA 2026 report. One thing which surprised many people is this question: Should more traffic mean a more accessible product page? You might expect the busiest stores to be in better shape. After all, they have the most to lose. The State of Ecommerce Accessibility 2026 groups stores by traffic ranking. Here's the share of product pages in each group with at least one critical accessibility issue: Ranked 500,000โ1...
Hi again ๐ If a customer clicks "Add to basket" on your best-selling product without choosing a size and nothing is added, what happens next? Perhaps the size selector turns red, or an error message appears on the page. The problem is that neither of these guarantees that your customer knows what went wrong. Questions to ask yourself: Is colour the only clue that something went wrong? A customer with colour blindness may miss that change and not realise anything needs their attention. My...
Hi again ๐ A question for you this week: what does your accessibility scanner tell you? If you have one running, whether it came with your platform or a developer set it up, it is doing useful work. It will catch missing alt text, low contrast, or an unlabelled field. Those are real problems worth fixing, and it will find them faster than any person could. Here is the part I find interesting though. A scanner can only measure what a machine is able to see. So it cannot tell you whether...